Refund, Returns & Delivery

This policy applies to everything you buy from Compound Media Limited at compoundafrica.com and craft.compoundafrica.com, and it forms part of our Terms & Conditions. For anything below, write to contact@compoundafrica.com.

In short

All sales are final. We do not offer refunds or exchanges for change of mind — this applies to single copies and to subscriptions (which are prepaid for the year). The one exception is the law: if an item arrives damaged, faulty, or not as described, you are entitled to a remedy and we will put it right. Taxes and duties on international orders are not refundable by us.

Delivery

We ship within Nigeria and internationally. Timelines shown on the site (including “ships from October 2026”) are estimates, not guarantees, and depend on printing and couriers. Editions ship after they are printed. Risk passes to you on delivery; ownership passes once we have received full payment. You must give a complete, correct address — if a parcel is returned, undeliverable or refused because of a wrong address, an uncollected delivery or repeated failed attempts, we can charge you the cost of re-shipping.

International orders. Any import duties, customs charges or local taxes are your responsibility and are charged by your country, not by us. If you do not pay them and the parcel is returned or destroyed, we do not refund the order or the shipping.

Damaged, faulty or wrong items

Check your parcel when it arrives. If an item is damaged in transit, defective, or not what you ordered, email contact@compoundafrica.com within 7 days of delivery with your order details and clear photos of the item and packaging. If we confirm the issue, we will, at our choice, replace the item, reprint it when stock allows, or refund the amount you paid for it — this is the limit of what we owe for a damaged, faulty or wrong item, subject to your mandatory legal rights. We do not cover the slight colour, finish or trim variations described in our Terms, or damage caused after delivery.

Non-delivery

If tracking shows your order was not delivered within a reasonable time after the estimate, tell us within 30 days of the shipping estimate and we will investigate with the courier and, if it is genuinely lost, replace or refund it.

Change of mind

Because CRAFT is produced to order and (for subscriptions) prepaid for the year, we do not give change-of-mind refunds once you have placed a single-copy order or subscribed. Nothing here removes any mandatory right you have under Nigerian law (including the Federal Competition and Consumer Protection Act) or, for international customers, any non-excludable right in your own country; where such a right applies, we honour it. We may, entirely at our discretion, offer a goodwill credit or swap in an individual case — doing so once does not set a rule for other cases.

Subscriptions

Subscriptions are prepaid for the year and non-refundable. They do not auto-renew — near the end of your term we will invite you to renew, and you are only charged if you choose to. If we end a subscription because of non-payment, a chargeback, fraud or a breach of the Terms, you are not entitled to a refund of amounts already due.

How refunds are paid

Where we do refund, we refund to your original payment method through Paystack or Stripe; it can take several working days to appear, depending on your bank. We refund the item price (and Nigerian VAT where charged); original shipping is only refunded where the item was faulty, wrong, or not delivered, or where the law requires it.

Corporate and bulk orders

Corporate, bulk (10+ copies) and custom orders may have their own agreed terms; where they differ from this policy, the agreed order terms apply.

Contact

Compound Media Limited · 10 Onisiwo Road, Ikoyi, Lagos, Nigeria · contact@compoundafrica.com